Privacy Policy

Savr Technology Services Private Limited (“Savr”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our retail stores, make purchases, contact us, or otherwise interact with us. By providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1.About Us

Savr Technology Services Private Limited operates retail stores offering food, beverages, personal care products, household products, health & wellness products, and other consumer goods.

2.Information We Collect

Depending on how you interact with us, we may collect the following information:

Information you voluntarily provide

  • Name
  • Mobile number
  • Email address
  • Billing details
  • Customer support queries and feedback
  • Communication preferences (where applicable)

Purchase Information

Where applicable, we may maintain records relating to:

  • Products purchased
  • Transaction amount
  • Date and time of purchase
  • Store location
  • Payment method (excluding full payment card details)

CCTV Footage

Our stores are monitored using CCTV systems for:

  • customer safety;
  • employee safety;
  • prevention and detection of theft or fraud;
  • security of our premises; and
  • compliance with legal obligations.

3.How We Use Your Information

We may use your personal information to:

  • process purchases and issue invoices;
  • provide customer support;
  • respond to enquiries and feedback;
  • maintain records of transactions;
  • improve our products, services, and store operations;
  • detect, investigate, and prevent fraud or misuse;
  • comply with legal, regulatory, tax, or accounting requirements;
  • protect the rights, property, and safety of Savr, our employees, and our customers; and
  • communicate with you regarding your purchases or other service-related matters.

Where permitted under applicable law or where you have provided your consent, we may also use your information to send updates regarding new products, promotions, offers, store events, and other marketing communications.

4.Marketing Communications

Savr may communicate information regarding new arrivals, promotions, offers, store events, or similar updates through WhatsApp, SMS, email, telephone, or other communication channels where you have provided your consent, you have requested such communications, or such communication is otherwise permitted under applicable law.

You may withdraw your consent or opt out of promotional communications at any time by contacting us.

Opting out of promotional communications will not affect essential communications relating to purchases, invoices, customer support, or legal obligations.

Consent to Marketing Communications
By voluntarily providing my contact details to Savr, I agree to receive RCS, SMS, email, WhatsApp and other promotional communications from Savr Technology Services Private Limited on my registered mobile number and email address. I understand that I may withdraw my consent at any time by using the unsubscribe mechanism provided in the communication or by contacting Savr.

5.Sharing of Personal Information

Savr does not sell, rent, or trade your personal information.

We may share your information only where necessary with:

  • payment service providers;
  • technology and software service providers;
  • logistics or delivery partners (where applicable);
  • professional advisers, auditors, or consultants;
  • government authorities, regulators, or law enforcement agencies where required by law; and
  • other parties where disclosure is necessary to protect our legal rights or comply with legal obligations.

Any such disclosure shall be limited to the information reasonably necessary for the relevant purpose.

6.Data Security

We maintain reasonable administrative, technical, and organisational safeguards to protect personal information against unauthorised access, disclosure, alteration, misuse, or destruction.

While we take reasonable precautions, no method of electronic storage or transmission is completely secure, and therefore absolute security cannot be guaranteed.

7.Data Retention

We retain personal information only for as long as necessary to:

  • provide our services;
  • maintain business records;
  • comply with legal, regulatory, tax, or accounting obligations;
  • resolve disputes; or
  • enforce our legal rights.

When personal information is no longer required, we will securely delete, anonymise, or otherwise dispose of it in accordance with applicable law.

8.Your Rights

Subject to applicable law, you may have the right to:

  • request access to your personal information;
  • request correction of inaccurate or incomplete information;
  • request deletion of your personal information, where legally permissible;
  • withdraw consent where processing is based on your consent; and
  • raise concerns regarding the handling of your personal information.

To exercise any of these rights, please contact us using the details provided below.

9.Children's Privacy

Our products and services are intended for the general public.

We do not knowingly collect personal information directly from children except where permitted by applicable law or where such information is provided by a parent or legal guardian.

10.Third-Party Services

Our stores, website (if applicable), or communications may contain links to third-party websites, payment platforms, or other services.

Savr is not responsible for the privacy practices or content of such third-party services. Customers are encouraged to review the privacy policies of those third parties before providing any personal information.

11.Changes to this Privacy Policy

Savr may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

The latest version of this Privacy Policy will be made available at our stores and through our official communication channels, where applicable.

12.Contact Us

For any questions, requests, or concerns relating to this Privacy Policy or our handling of personal information, please contact:

Savr Technology Services Private Limited
Email: help@savrstore.in

Registered Office:
SAVR TECHNOLOGY SERVICES PRIVATE LIMITED
#648/A Om Chamber 4th Floor,
Binnamanagala 1st stage,
Indiranagar (Bangalore), Bangalore North,
Bangalore - 560038,
Karnataka